Client Survey

Thank you for placing your pet's health concerns in our hands. We value your trust and our two main goals are to provide the best care possible for your pet and to make your visit an enjoyable one with friendly service. However, we need your help to make sure that we are meeting or exceeding your needs and expectations. Please take a few minutes to complete our online survey so that we may constantly improve our services for you and your pets. Your feedback is the only way we can find out about things we are doing well (we all need a pat on the back every now and then) and things we didn't do so well (how can we fix the problem if good people like you don't let us know that we have a problem?!). So whether you had an awesome experience with us or an experience that did not meet your expectations, please let us know.
*Your Information ( denotes required entry)**
* First Name
*Last Name
*Email Address
*Telephone Number
*One of your pets' names
*Approximate date of your last visit	(Use this format: 01/01/2006)
*May we call you back to follow up with any of your concerns?	Yes No
The Reception Area
Comfortable	Yes No
Neat and clean	Yes No
Odor-free	Yes No
When I telephoned
My call was answered promptly	Yes No
It was easy to make an appointment	Yes No
I received a convenient appointment	Yes No
The Receptionist answered all of my questions	Yes No
The Receptionist was polite	Yes No
When I visited the practice, The Receptionist
Smiled and greeted me	Yes No
Was polite and friendly	Yes No
Verified my name, my pet's name and why I was here	Yes No
Informed me if the doctor was way behind schedule	Yes No Did not apply
Went over the invoice with me and gave me a receipt	Yes No
Offered to help me carry food or help with my pet out to my car (if needed)	Yes No Did not apply
On a scale of 1-5 with 1 being poor, 3 being average and 5 being excellent, how would you rate our receptionists?
If you answered something other than 4 or 5, please let us know what went wrong:
The Exam Room Assistant
Smiled and greeted me	Yes No
Was polite and friendly	Yes No
Verified why I came in and the services desired	Yes No
Answered any questions I had	Yes No
On a scale of 1-5 with 1 being poor, 3 being average and 5 being excellent, how would you rate your experience with the Exam Room Assistant?
If you answered something other than 4 or 5, please let us know what went wrong:
The Doctor
Who did you see?
Smiled and greeted me	Yes No
Was polite and friendly	Yes No
Verified why I came in and the services desired	Yes No
Has a good bedside manner	Yes No
Explained the physical examination clearly	Yes No Exam not performed
Discussed any problem areas in detail	Yes No
Answered any questions I had	Yes No
Provided a Summary of Treatment Recommendations (Estimate) for a recommended surgery/dental or other recommended medical treatment	Yes No Did not apply
On a scale of 1-5 with 1 being poor, 3 being average and 5 being excellent, how would you rate your experience with your Doctor?
If you answered something other than 4 or 5, please let us know what went wrong:
Your Time
We value your time. One of our main goals is to work as quickly as possible while giving each of our clients the full attention they deserve. Due to the nature of healthcare (emergencies, traffic causing clients not to arrive on time, unexpected problems discovered during examination, etc...), most delays are beyond our control. But, we want you to be happy and for your wait to be reasonable. What did you experience during your visit?
Amount of time before a Receptionist acknowledged me and checked me in
Time waited until I first saw an Exam Room Assistant
Time waited until I first saw the Doctor
Length of visit with Doctor in exam room
Time waited after Doctor finished until check-out
Time it took to pay and go over invoice (check-out)
Is there anyone at our hospital who provided you with exceptionally good OR really poor service? If so, please give us a little information so we can pat them on the back or kick them in the pants!
Would you recommend our hospital to others?
Were you satisfied with the value of services received during your visit?	Yes No
On a scale of 1-5 with 1 being poor, 3 being average and 5 being excellent, what is your overall opinion of Oak Hills Animal Hospital?
Other comments and is there anything we can do to improve your next visit:
Please be sure to hit the Submit button below (just once) to send us the form. Thank you for your time and interest in helping us improve Oak Hills Animal Hospital!